Our team consists entirely of 100% U.S.-Based Customer Service Agents, guaranteeing high-quality support and a seamless communication experience for your business and your clients.
Randy Ripkey, the owner of Accurate Messages, is an active leader in the U.S. telephone answering service industry. He has served on the Board of Directors for the Association of Teleservices International (ATSI); representing its members in Washington, DC. As a past President of the Southern Telemessaging Association (STA), Randy has been instrumental in promoting excellence and ethical practices within the industry. His expertise and insights are highly sought after, making him a nationally recognized speaker at answering service association conferences across the country.
The Importance of Exceptional Customer Service
of consumers are willing to pay more for services from companies known for outstanding customer service.
of callers opt to hang up when directed to voicemail, highlighting the necessity for live answering services.
of customers say a negative phone experience is enough to make them choose another business in the future.
of mobile users prefer calling a business directly when ready to make a decision, emphasizing the need for readily available support.
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